Portal Setup and FAQs

FREQUENTLY ASKED QUESTIONS
ABOUT SETTING UP YOUR RESIDENT PORTAL

 

How do I create my Resident Portal?

  • Click here to access the Resident Portal
  • Click Sign Up and follow the directions.
  • Enter your Account Number , Email Address, and any other validation fields that display on the page. You will use this email address to log into the Tenant Portal in the future.
    • What if I can’t find my account number?
      • Please check your email inbox and spam folder for an email from The Shandon Group containing your new Property Account number.  This is different from your CashPay CheckFree account number!  Still can’t find it? Text us at 803-291-4817 or email us at LT@theshandongroup.com or call us at 803-779-6131 and request your account number.  Note—Each property address shares one  unique account number regardless of the number or roommates.

What can I do through my portal?

    • Pay your rent or other charges
    • Check your account balance
    • Submit maintenance requests
    • View your tenant files
    • In 2023, you will be able to view, print, and renew your lease through your portal

What if I forget my password?

Click here to access the Resident Portal and click “forgot password”


How do I see charges and payments?
On the navigation menu, click on “Transactions”


How Do I Submit or View a  non-urgent Maintenance Request?
Manage and Submit Requests Through Your Portal:

  • In the navigation menu at the top of the screen, click Service Issues
  • Click Add Service Issues in the top-right corner of the Service Issues screen.
  • Fill out the form, including a title for your maintenance request, a description of the problem, and any additional information you feel is relevant.
  • Optionally, click Attach to include a picture or document to your service request.
  • Finally, click Add Service Issues to submit your maintenance request.
  • To view Previous Maintenance Requests:
    • In the navigation menu at the top of the screen, click Service Issues
    • The updated status of your service request will be updated here.Remember, you  are still able to make requests through the link on our website under the Tenant tab or by emailing repairs@theshandongroup.com

FREQUENTLY ASKED QUESTIONS
ABOUT SETTING UP YOUR RESIDENT PORTAL

 

How do I create my Resident Portal?

  • Click here to access the Resident Portal
  • Click Sign Up and follow the directions.
  • Enter your Account Number , Email Address, and any other validation fields that display on the page. You will use this email address to log into the Tenant Portal in the future.
    • What if I can’t find my account number?
      • Please check your email inbox and spam folder for an email from The Shandon Group containing your new Property Account number.  This is different from your CashPay CheckFree account number!  Still can’t find it? Text us at 803-291-4817 or email us at LT@theshandongroup.com or call us at 803-779-6131 and request your account number.  Note—Each property address shares one  unique account number regardless of the number or roommates.

 

What can I do through my portal?

    • Pay your rent or other charges
    • Check your account balance
    • Submit maintenance requests
    • View your tenant files
    • In 2023, you will be able to view, print, and renew your lease through your portal

 

What if I forget my password?
Click here to access the Resident Portal and click “forgot password”


How do I see charges and payments?
On the navigation menu, click on “Transactions”


How Do I Submit or View a  non-urgent Maintenance Request?
Manage and Submit Requests Through Your Portal:

  • In the navigation menu at the top of the screen, click Service Issues
  • Click Add Service Issues in the top-right corner of the Service Issues screen.
  • Fill out the form, including a title for your maintenance request, a description of the problem, and any additional information you feel is relevant.
  • Optionally, click Attach to include a picture or document to your service request.
  • Finally, click Add Service Issues to submit your maintenance request.
  • To view Previous Maintenance Requests:
    • In the navigation menu at the top of the screen, click Service Issues
    • The updated status of your service request will be updated here.Remember, you  are still able to make requests through the link on our website under the Tenant tab or by emailing repairs@theshandongroup.com

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