Payment FAQs

FREQUENTLY ASKED QUESTIONS
ABOUT HOW TO PAY THE SHANDON GROUP

How do I view or edit my Saved Payment Information?

If you didn’t save your bank information during a previous payment or want to start paying from a different account, you can edit your banking information within our Tenant Portal. To edit your saved payment information:

• Click the Settings drop-down menu next to your name in the top-right corner of the screen.
• Click the Payment Settings option.
• On the Payment Settings screen click Change under a saved payment method, which allows you to edit your existing information.
• Enter the new data in the Payment Method section.
• Click Save to store the information.
  • To delete information that already exists, click Remove under the given payment method.

How Do I Set-Up Automatic Payments?

If you prefer not to make manual payments each month, you can set up automatic payments within our Tenant Portal. 

To set up Automatic Payments: 

• Click the drop-down menu next to your name in the top-right corner of the screen.
• Click the Payment Settings option.
• Click Add to include a new payment method, or click Update to edit existing payment information. 
• Check the Enable Your Automatic Payment box.
• Choose which Day of Month the automatic payment should be made.
• Then choose the Payment Type and, if applicable, the Max Amount that can be withdrawn each month.
  • If a disclaimer displays, be sure to read it and check the verification box.
• Click Save, and you’re all set up!

How Do I Pay In-Person With Cash if you do not take payments at your office?

• Obtain your CashPay ID Number.   You received your CashPay ID number with your CashPay invitation via email.  THIS IS DIFFERENT FROM THE ACCOUNT NUMBER YOU USED TO CREATE YOUR  RESIDENT PORTAL.  This number can also be found in the Notes and in the Documents section of your Resident Portal.
• Go to the CheckFreePay location of your choice. Your rent payments can be paid at every Wal-Mart, Kroger, and Ace Cash Express location or go to paylease.com/cashpay/locations for more options and to see what is closest to you.   Out of town and need to pay rent?  Type in the zip code of your current location.  There are CheckFree locations in every town in the US. Head to the Money Services or CheckFreePay area of the store to get started!
• Tell the cashier that you’re making a PayLease Community Payment and present your CashPay ID number, your cash payment, and if your payment is more than $900, your photo ID. At some locations, you need to fill out a CheckFreePay slip. We have attached an example  of the pay slip below.  Each location charges $4 to use this payment service. 
• You are finished!  Make sure to keep your receipt! Your payment will automatically be sent to us and will upload to your Tenant Portal under the Transactions tab. 

Can I Mail A Check?

Of course!  We  continue to accept certified personal and business checks via mail.   We  CANNOT Accept money orders for security reasons. You can mail  your certified, personal, or business check them to our mailing address: 

The Shandon Group 
2320 Devine Street
Columbia, SC 29205

Be sure to allow enough lead time for your payment to arrive before  5 p.m. on the 5th day of the month.